Terms and Conditions for Purchase Replacement

These terms and conditions (“Terms”) govern the process and conditions under which Xtrans Solutions Pvt. Ltd. Company will provide product replacement delivery and other related services to Customer. By availing of our services, you agree to these Terms. Please read them carefully.

  1. Purchase Replacement Eligibility:
  • Product replacement delivery is available only for products purchased directly from Xtrans Solutions Pvt. Ltd.
  • The need for replacement must be due to manufacturing defects or damages incurred during transit.
  • To request a product replacement, you must contact our customer service team within 7 days from the date of receiving the product.
  1. Replacement Request Process:
  • Provide proof of purchase and clear documentation of the issue.
  • Once your replacement request is approved, we will arrange for the delivery of the replacement product to the address provided by you. Delivery times may vary depending on your location and product availability.
  1. Replacement Delivery Process:
  • You may be required to return the defective product to us, depending on the nature of the issue and our discretion.
  • We will provide instructions for the return process, including any shipping labels or packaging requirements.
  • You are responsible for the cost of returning the defective product, unless otherwise specified by us.
  • We will not be liable for any delays caused by factors beyond our control, including but not limited to shipping carrier delays, customs clearance, or natural disasters.
  1. Warranty Period:
  • Our products are covered by a limited warranty against manufacturing defects.
  • This warranty does not cover damages caused by misuse, neglect, or unauthorized repairs.
  • The warranty period and terms may vary depending on the product, and details are provided in the product documentation.
  1. Liability Limitation:
  • Our liability for product replacement is limited to the terms specified in these Terms.
  • We will not be liable for any indirect, incidental, or consequential damages arising from the replacement process or use of the product.
  1. Governing Law:
  • These Terms shall be governed by and construed in accordance with the laws of laws of India.
  • Any disputes arising out of or relating to these Terms shall be resolved exclusively by the courts of Karnataka.
  1. Changes to Terms:
  • We reserve the right to modify or update these Terms at any time without prior notice.
  • It is your responsibility to review these Terms periodically for any changes.
  1. Contact Information:
  • For any inquiries regarding product replacement or these Terms, please contact our customer service team at info@xtranssolutions.com.